Privacy Policy

Introduction

We believe that users' personal data is their own, and we want to be transparent about how it's collected, used, stored, and protected when you use our services. This Privacy Policy explains what information we collect from you, why we need it, and how we use it.

Purpose of the Privacy Policy

The purpose of this policy is to inform you about your data rights and how we handle personal information. By reading this policy, you'll understand how we collect, use, store, and protect your data when you use our services.

Scope of Application

This Privacy Policy applies to all users of our platform, including our website, mobile app, and any other services we offer. When you use our services, it means that you agree to this policy, which explains how we collect and use your personal information.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We need your permission to handle your data as outlined here, so by continuing to use our services, you're giving us that permission.

Data We Collect

We collect different types of data from you, which are:

• Personal Information: Your name, email address, date of birth, address, and any other details we need to create an account for you.
• Account Info: Your username, password, payment details (e.g., credit card or bank transfer information).
• Technical Data: Device information (like your phone's make and model), IP address, browser type, cookies.
• Usage Data: How you interact with our site, including what games you play, login logs, and any other activity.

How We Use Your Data

We use the data we collect for several purposes:

• Creating and managing your account
• Processing deposits and withdrawals
• Providing customer support
• Checking eligibility for bonuses and responsible gambling practices
• Improving our site and personalizing your user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

A cookie is a small file that we store on your device to help us remember you when you visit our site. We use cookies for:

• Essential Cookies: To enable you to log in, access your account, or make deposits and withdrawals.
• Analytics Cookies: To understand how users interact with our site and improve the user experience.
• Marketing Cookies: For targeted advertising based on your interests or behaviors.

You can manage or disable cookies through your browser settings. We'll always ask for your permission before placing any non-essential cookies.

Legal Basis for Processing

We process your data under several legal grounds:

• Contractual Necessity: When we need it to fulfill our services to you.
• Legal Obligations: For regulatory compliance and tax requirements.
• Legitimate Interests: To improve the user experience, personalize your visit, or protect against fraud.
• User Consent: Where you've given us explicit permission for specific uses of your data.

Data Sharing and Disclosure

We may share your personal data with:

• Payment Processors: To facilitate deposits and withdrawals.
• Gaming Providers: For the services they provide on our platform.

We don't sell your personal data. However, we might disclose it when legally required to do so.

Data Storage and Retention

We keep your personal data for as long as necessary:

• Account Creation Data: Until you close or delete your account.
• Payment Data: As per payment processor's retention requirements (usually up to 6 years).

Your data is stored securely on servers that use strong encryption and access controls.

Security Measures

We take several measures to secure your data:

• SSL Encryption: To protect against unauthorized access.
• Access Controls: We limit access to authorized personnel only.
• Authentication Processes: Secure login procedures to prevent hacking attempts.

Your Rights

You have several rights under data protection laws:

• Access, Update, or Delete Your Data: Request changes or removal of your personal information.
• Withdraw Consent or Object to Processing: Stop us from using your data for certain purposes.

Contact our support team at support@ert with any requests.

International Data Transfers

In some cases, we may transfer your personal data outside of the European Economic Area (EEA):

• We Use Standard Contractual Clauses: To safeguard your data.

This means that even when transferring your data outside of the EEA, it's still protected.

Third-Party Services

External links or services may have their own privacy policies. We're not responsible for external content.

Policy Updates

We reserve the right to update this policy at any time:

• Changes Will Be Notified: You'll be informed about updates through email notifications.

Your continued use of our services means that you accept changes to this Privacy Policy.

Feel free to contact us with any questions or concerns at support@ert.